Absolutely PATHETIC customer support 25 June 2012 Reviewer: Fritzi2012 from UK
148 of 312 people found this review helpful
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I have used Planet Talk for some time now. I have a prepaid account and the service is relatively straight-forward with all the basic features you would expect. However... about four months ago, they had a problem with their billing system, which resulted in my credit card details being corrupted and making it unable for me to use their auto top-up system.
This has lead to an utter frustration in having to wait for up to 20 minutes each time for their "customer service" to answer my calls and fix this. TO date I have called SIX times. Each time they promise me that they have fixed it, take a payment from me there and then, only for me to find out that it still does not work when I try to top up. Most frustrating!! I do not care about any of their features if you cannot put money on the account to use it. Their customer service is the worst!! This is four months and six calls later and they still connot do a simple task such as adding my credit card number to my account.
I do NOT recommend them.
In summary, I would not recommend Planet-Talk to a friend.
