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For over 9 months, my husband and I were using this service to call North America, Western Europe, and the Middle East from the UK - with no problems. All of a sudden, we were unable to call, using either WiFi (iPhone app) or the local access number. The phone would ring three times and then stop (but the timer kept rolling, deducting minutes/money from our accounts), with no sound on either line (my mom and dad said they picked up after 2 rings but couldn't hear anything on their end, and neither could I hear anything on my end.
Our calls to customer service were met with indifference and unwillingness to even listen to the problem (they kept interrupting when we tried explaining the problem, and their communication skills were extremely inadequate). First, I was told that my account was blocked for unauthorized use - without any explanation or notification (they could have emailed me, texted me, or called me to notify me of this 'courtesy' blockage). Then, I was told that I had 5 pence of credit left on my account -- when I was absolutely certain I still had 5.94 GBP, as I haven't been able to make calls for the past two weeks, and my app and my account both confirmed this credit amount (a follow-up call from the complaint department confirmed that I did indeed have 5.94 GBP, and that my account was no longer blocked -- but she lied to me as I experienced the same problem when trying again via WiFi and local access number).
It's too bad their customer service and account services are so incompetent, as I used to rely on Vopium for clear, cheap international calls and texts.
In summary, I would not recommend Vopium to a friend.
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