Very Disappointing 14 November 2014 Reviewer: Les Dennis from UK
126 of 283 people found this review helpful
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I used Just Call to make international calls to Malawi. Their site said "Mobile to Malawi Mobile" would be just over 8p per min. I was expecting to get about 115 mins from the £10 with which I credited my phone. instead I got charged over 34p per min and the call ate through my credit in about 30min and the automatically topped up with another £10.
I called JustCall about 10 times, and each time got cut off during the automatic transfer. I called another day and was told that they would look into it and call me back. They didn't. I called again and was told that someone would call back. I took the persons name, and someone did eventually call back. They told me that the network that I called in Malawi charged a higher rate, but I can find nowhere on their website that there is a discrimination between networks. I happened to call Telecom Networks Malawi, which hold 42% of the market share in Malawi, so you have to be pretty luck not to dial a mobile number in Malawi which does not belong to them. I told then that this was false advertising, and they told me to write and complain. I did, and heard nothing. I wrote again, and again have heard nothing.
I will not be using them again.
I have just noticed that they have now raised the price of calling a mobile to 36.61p per min, another reason not to use them!
In summary, I would not recommend JustCall to a friend.
