Beware of Planet Talk 09 January 2015 Reviewer: Dr Anand Arya from London
96 of 252 people found this review helpful
Call Rates / Pricing:
International Coverage:
Features:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
Value for Money:
Overall Star Rating:
I joined this company recently after reading its website. It was not easy to join it. You can not pay online. The payment has to be made by phone. The online account setting is very confusing and annoying. You get an account number and password, still can not access your account online. I spoke to them. They took all sorts of details including my DOB and even after 2 weeks, no communication at all about my account.
Making international calls using mobile phone can be shocking. I was given access no for it. I dialled it, got the recorded message telling my remaining credit and dial the international number. I made several calls on the same day. Real shock came when my mobile phone bill came two days later. None of the calls went through their network even though I was connected to the access number. I have been billed for £108 by my mobile phone provider. On talking to Planet Talk's customer services, initially they agreed to refund the charges but then refused and every time they give different excuses to try to prove that I did not dialled the number correctly. My mobile provider say that something is not right in their system so call does not go through their network even though the access number gives the impression that you have been connected to their network.
I must say that I did not have any problem in dialling by land line using 0800 number - so far. I need to wait the bill from land line phone company.
In summary, I would not recommend Planet-Talk to a friend.
