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Planet-Talk Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 10 reviews)

Category: International Phone Call Services (AKA Phone Card Services)
Website: http://www.planet-talk.co.uk



Editor's Review Costs & Features Videos User Reviews
 
Average User Rating:
(1.5 Stars) based on 10 reviews


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Average User Star Ratings:

Call Rates / Pricing:
International Coverage:
Features:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
Value for Money:
Overall Star Rating:

Users' Overall Ratings Distribution:

5 Stars
1 Review
4 Stars
0 Reviews
3 Stars
0 Reviews
2 Stars
1 Review
1 Star
8 Reviews

Only 20% of Users Recommend it



10 REVIEWS AVAILABLE
PAGE 1: Displaying Reviews 1 - 10 of 10
Extremely poor service. Will not recommend
23 September 2017
Reviewer: Unsatisfied User from UK

63 of 116 people found this review helpful

I used planet talk for a few months. The calls were not always clear but due to the value of money continued using it. Then planet talk blocks my account saying I am making too many calls and they needed my bank statement and proof of I'd. After numerous calls and emails to their customer services they did not unblock my account. Moreover they kept the balance of my money and refuse to refund it. I am using Rebtel now and am really happy with their service.

In summary, I would not recommend Planet-Talk to a friend.



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Be Aware Of Using Planet Talk
19 September 2017
Reviewer: Ash Okhovati from United Kingdom

61 of 119 people found this review helpful

Be aware of using this company, I have topped up my account multiple times as my father is very ill back home. Now they have suspended my account because I had multiple top ups. My account is in credit. I’ve asked them to refund my money so I can use another company. They are refusing to refund my money and not willing to lift the suspension until they see my bank statements. Total rip-off merchants.

In summary, I would not recommend Planet-Talk to a friend.



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Difficult to top up account
18 August 2017
Reviewer: Martin from UK

59 of 117 people found this review helpful

I have used Planet Talk for a number of years and once I got used to them emptying my balance every six months it has worked well up until now.

However, the end of six months has just passed and as expected they have just taken what ever balance I had. My problem now is that no one is answering their phone to enable me to top up. This is now my third attempt in 24 hours, it is now 4:20pm and I have been listening to recorded music for over an hour with no one answering their phone.

Has anyone any suggestions as to how to contact Planet Talk by phone ?

In summary, I would recommend Planet-Talk to a friend.



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They take your money
16 May 2017
Reviewer: Frog from United Kingdom

62 of 124 people found this review helpful

I notice that I am not the only victim of planet talk emptying their account! They took my £57 pounds as I did not top up because I had £57 in my account!!!

How can they keep MY money? Money I had put into an account to use against a service which they did not supply??

Would not recommed to anyone.

In summary, I would not recommend Planet-Talk to a friend.



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Sneaky rip off
12 April 2017
Reviewer: Smurf from Stirling, Uk

55 of 112 people found this review helpful

I feel totally misled by Planet Talk. I downloaded the app. on my Samsung phone. This is a web based system and the price/call seems to be very cheap. However, when I made the call I was charged not only by Planet Talk but my mobile call provider as well.

What is the purpose of having Planet Talk on my phone then? I could have just called using my expensive mobile call provider.

Total rip off!

In summary, I would not recommend Planet-Talk to a friend.



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Seems to be a brilliant service
02 January 2017
Reviewer: Nancy H from Preston UK

85 of 164 people found this review helpful

I have only tried this service today for the first time, and made one call to the US. The service seems brilliant! I installed their app on my mobile, and calling internationally is as easy as calling within the UK--no need to dial extra numbers; just tap the name in your contact list and it is all done for you. Best of all, I have so far paid nothing. I got £1 credit for installing the app, made a long call to America, and still have credit of ninety pence! Customer support is excellent. I could not work out how to use the service (it seemed impossible it could be so simple!), so called the number given on the website, and --despite it being a holiday and after 5 pm-- got immediate answer from a very courteous and patient man. Quality of the sound was excellent, just like talking on a local landline! It remains to be seen if I run into problems with crediting, etc., but I note the adverse reviews are all rather old, so maybe Planet Talk has improved things. For now, I could not be more satisfied!

In summary, I would recommend Planet-Talk to a friend.



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Rip off
21 August 2015
Reviewer: John@kent from London UK

148 of 294 people found this review helpful

They have got to be the worse company I have dealt with, ever, got charged £5.00 for a 4 minute phone call, complained to their useless staff and keep getting fobbed off, avoid this company and tell your friends/family, if enough people complain about these cowboys they will hopefully be out of business soon

In summary, I would not recommend Planet-Talk to a friend.



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Beware of Planet Talk
09 January 2015
Reviewer: Dr Anand Arya from London

93 of 246 people found this review helpful

I joined this company recently after reading its website. It was not easy to join it. You can not pay online. The payment has to be made by phone. The online account setting is very confusing and annoying. You get an account number and password, still can not access your account online. I spoke to them. They took all sorts of details including my DOB and even after 2 weeks, no communication at all about my account.

Making international calls using mobile phone can be shocking. I was given access no for it. I dialled it, got the recorded message telling my remaining credit and dial the international number. I made several calls on the same day. Real shock came when my mobile phone bill came two days later. None of the calls went through their network even though I was connected to the access number. I have been billed for £108 by my mobile phone provider. On talking to Planet Talk's customer services, initially they agreed to refund the charges but then refused and every time they give different excuses to try to prove that I did not dialled the number correctly. My mobile provider say that something is... (Read the full review)

In summary, I would not recommend Planet-Talk to a friend.



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BEWARE -this company steals your money!
27 August 2014
Reviewer: Choco from Uk

147 of 238 people found this review helpful

BEWARE -this company steals your money! I went to use myaccount and got a recording saying I had no credit. I knew that could not be the case as I had used it only a week ago and had £8 of credit. So rang and spoke with them and got told if you don't top up every 6 months you will lose whatever credit you have. I said to the guy why on earth would I top up if I still had credit?? It's an excuse for them to take your money, beware!!!!!!!.

In summary, I would not recommend Planet-Talk to a friend.



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Absolutely PATHETIC customer support
25 June 2012
Reviewer: Fritzi2012 from UK

146 of 306 people found this review helpful

I have used Planet Talk for some time now. I have a prepaid account and the service is relatively straight-forward with all the basic features you would expect. However... about four months ago, they had a problem with their billing system, which resulted in my credit card details being corrupted and making it unable for me to use their auto top-up system.

This has lead to an utter frustration in having to wait for up to 20 minutes each time for their "customer service" to answer my calls and fix this. TO date I have called SIX times. Each time they promise me that they have fixed it, take a payment from me there and then, only for me to find out that it still does not work when I try to top up. Most frustrating!! I do not care about any of their features if you cannot put money on the account to use it. Their customer service is the worst!! This is four months and six calls later and they still connot do a simple task such as adding my credit card number to my account.
I do NOT recommend them.

In summary, I would not recommend Planet-Talk to a friend.



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