Overpriced and misleading call charges 18 November 2015 Reviewer: Millie Storey from UK
135 of 277 people found this review helpful
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I was attracted by their adverts for cheap calls. At the time of writing 1.5p / minute compared with BT 20p/minute for calling Canada.
However I ended up paying 12p per minute for my call. And surely Planet numbers are fully aware that this is likely to happen.
In the small print they have the get out "plus your phone company's access charge". There was no indication that the access charge was likely to make the call almost 10 times the rate they were advertising.
To my mind this is deceptive advertising, and the calls are not good value at all.
Potentially if you pre-pay you do get better rates. But I always want to try a company before handing over a larger amount of money, and Planet-Numbers failed the credibility test.
In summary, I would not recommend Planet-Numbers to a friend.
